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Terms & Conditions

The Hotel Orquidea is owned by Town Hotels and our registered address is 69 – 71 Rua dos Netos, 9000-084, Funchal, Madeira - Portugal. For the purpose and interpretation of the terms and conditions of the Hotel Orquidea Website all website users making reservations on Hotel Orquidea will hereinafter be known as “the customer” When using our website the following terms and conditions shall apply the customer.

The website is for your personal use only.
You may not reproduce any part of this website.
You may not, except with our express prior written permission, distribute or commercially exploit the website.

Reservation Terms and Conditions

All online reservation services made available on this website are done so by Hotel Orquidea. Hotel Orquidea agrees to provide the customer with the facilities to enable the customer to reserve accommodation / room listed on Hotel Orquidea. Use of these reservation facilities are subject to an agreement from Hotel Orquidea and is subject to the following terms and conditions.

  • a) It is the customers’ responsibility to fully acquaint yourself with the terms and conditions of this website prior to completing any reservation on this website.
  • b) Full payment is required to secure your reservation. The amounts are debited from your credit card by Hotel Orquidea are non-refundable.
  • c) Hotel Orquidea reserves the right to refuse a reservation made by the customer in the event that the payment and personal details entered by the customer do not meet the legal requirements for online payment transactions
  • d) It is the responsibility of the customer to inform The Hotel Orquidea of any change in reservation details. This includes change in date and arrival time, change in date and departure time or cancellation.
  • e) The laws governing the provision of these facilities shall be the laws of Portugal

Payment Policy

  • No Payment is charged via our website. Your credit card details are used to guarantee the reservation
  • All reservations require a non refundable deposit of 50% of total booking fee. The Hotel Orquidea will contact by phone you prior to charging this value.
  • The amount that will be charged to your credit card is displayed on the booking form, before making your reservation.
  • In case of cancellation no fees will be charged unless the reservation is cancelled later than 48 hours prior to the arrival date.
  • We only accept credit card payments via our website and over the phone.
  • We accept all major credit cards at the hotel - Visa, Mastercard, American Express, Diners, Maestro
  • If  you do not have a credit card you can still make a reservation. Payment can be made via bank transfer however you will need to contact us by phone to do so. The same payment conditions stipulated above will apply.

Liability & Links to other sites

Hotel Orquidea has taken all possible precautions in compiling the content of this website. However, neither Hotel Orquidea nor its contractors make any guarantee as to the accuracy of information on external websites that we host links to.

All external links provided on Hotel Orquidea are for your information and Hotel Orquidea accepts no responsibility in respect of your access to such websites or any material found on them.

Customer Agreement

By using this website, you are deemed to automatically have accepted the terms and conditions of Hotel Orquidea website. If you do not agree with any part of the terms and conditions, you may abstain from using this site.

Customer Indemnity

The customer agrees and understands that Hotel Orquidea only provides the customer with the facilities to enable the customer to reserve accommodation / rooms at the Hotel Orquidea, and does not at any time act as a travel agent or tour operator of any kind.

The customer agrees and understands that making a reservation on Hotel Orquidea in no way implies that Hotel Orquidea acts as an insurer or insures the customer against any loss, damage, or personal injury.

The customer agrees to indemnify, defend, protect, and hold harmless the Hotel Orquidea, and all of its employees against all losses, expenses, damage, personal injury and liabilities resulting from, arising out of, or in any way connected with the use of the website by the customer.


All content, graphics, software modules and intellectual property on this website is the copyrighted property of Hotel Orquidea and its various third party partners. Nothing contained on this website may be duplicated with the expressed permission of Hotel Orquidea. This includes the text, graphics, button icons, audio and video clips, digital downloads, programming code, SQL data (including schemas, tables, stored procedures, objects), data compilations and software, may not be copied, reproduced. You may however download and print all items on this website permitting printable version of itself.